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YOU ARE HERE: Home Spa Management and Operations Gratuities 10 Tips to Handling Gratuities

10 Tips to Handling Gratuities
  1. All spa staff should particpate in gratuities at some level
  2. Don’t put gratuities on a credit card if you can get away with it. Some spas do and build the fees into their expenses.
  3. Don’t discount groups, give them a value-add (product gift, etc.)
  4. 20% gratuity and service fee built-in
  5. Staff gets 15%, 5% handling fee
  6. 15-20% standard gratuity
  7. Commissions for support staff
  8. Front desk should get a percentage of retail sales
  9. Never let staff discuss tips in front of customers or with the front desk staff
  10. Realize that tipping at the end of a service is stressful for a guest--try to make it as painless as possible
     

 
Article ID: 025
Created:
March 21, 2004
Modified:
June 9, 2005

Rating: 4.33
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