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Staff Relations
Learn how to handle the unique issues that arise between employees in a spa
3 Steps to Improving Employee Performance
Hire Smart The best way to have good employees is to choose good employees. “Cast a wide net” by placing classified ads in regional papers and local trade journals, and posting job openings in...
February 3, 2005
Views: 2280
4 Keys to Helping Employees with Low Self Esteem
Enlightened owner/managers like you know their people yearn to feel good about themselves. It probably will not surprise you that people with poor opinions of themselves (lack of self-esteem) don't...
(No rating) October 4, 2007 Views: 699
5 Keys to Better Employee Job
Performance Let’s face it, there’s no magic wand or quick fixes when it comes to improving your team’s performance. You might as well stop looking for one. (Come on now, don’t you think I know...
(No rating) February 8, 2007 Views: 943
Best Practices in Spas: Hiring, Training and Retaining Spa Staff.
In the last several years, spa development in the hospitality and lifestyle real estate industries has boomed. As more and more spas are built, the challenge will be to find, train and retain...
(No rating) September 27, 2006 Views: 1513
Customers buy Relationships, Employees buy Opportunities...
Everyone is looking for something to buy. Whatever your "Authentic Signature" is, you need to uncover it, define it, and market it aggressively. If you don't know what you are selling, how will...
(No rating) July 24, 2006 Views: 943
Developing Performance-Measure Categories
By Lisa Starr, Preston Wynne There are five general categories in which you will be measuring performance: Communication Skills Selling Skills Customer Service Technical Proficiency ...
February 16, 2006
Views: 1475
Empower Your People to Deliver the Magic
If you really want to make a difference in peoples lives (clients, staff, your own), as well as make a difference in your salon/day spaç—´ bottom line, here are some tips to take to help empower...
(No rating) August 22, 2007 Views: 1010
How to Handle Employee Resistance to Change
By Andrew Finkelstein The Beauty Resource www.thebeautyresource.com Like all owners/managers, you want to see your business vision materialize. To play the game, to achieve your vision, to turn it...
(No rating) December 27, 2006 Views: 1014
Reasons for Internal Conflict
So often I hear "If only we could find more effective ways to eliminate the internal conflicts, our Spa would be a much more peaceful place." It is a challenge for leaders everywhere not just in...
April 2, 2007
Views: 728
Reducing Employee Turnover: Five Values That Will Help You Build Loyalty and Contentment
By Douglas Preston It’s every spa owners’ frustration: creating a top quality spa clientele while facing a revolving-door change in key service and support personnel. Between incessant demands for...
January 30, 2006
Views: 1953
Steve Capellini's Seven Tips for Handling Spa Therapists
Massage therapists can sometimes be "prima donnas"--thinking of ourselves as artists rather than employees, which make us an unruly bunch to organize. In fact, last year at the ISPA conference I...
April 7, 2004
Views: 3745
Understanding Your Employees Heirarchy of Needs
The spa employee has a hierarchy of needs that you must understand and satisfy if you desire to retain them for long and benefit from their tenure. The top 5, in order of importance to employees,...
October 23, 2004
Views: 1693
Using Effective Goals to Solve Internal Conflict
Three primary causes of Staff conflict are 1) the lack of a clear vision, 2) a sense of belief that problems will not be resolved and that how things are done will never be different, and 3) a...
(No rating) April 2, 2007 Views: 761
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