If you really want to make a difference in peoples lives (clients, staff, your own), as well as make a difference in your salon/day spaç—´ bottom line, here are some tips to take to help empower your people to deliver the magic.

Always smile genuinely. Feel your smiles. Make eye contact with every client and smile, and then watch others smile back.

Give at least three meaningful, sincere compliments a day to every staff member. Get out of yourself and focus on others. As you nurture your staff, you値l notice how they in turn nurture the clients. Nurturing is taking care of and looking out for the best interests of the client and your staff. It痴 an expression of love and this expression can be transferred.

Learn your clients names and use them often. Remember, there is nothing as sweet to a human痴 ear as the sound of his or her own first name. Try using the client痴 first name 7 or 8 times during the conversation. It痴 just another way of putting your focus of attention on them. Believe me; they池e looking for your undivided attention. Their time with you is all about them, so don稚 let them leave disappointed.

Eye contact is engaging. Make sure you look directly into clients eyes when they talk to you. When you concentrate on them, your facial expressions will communicate your genuine interest.

Generate a strong sense of humor. Read books that make you laugh, rent funny videos, or tell un-offensive jokes (be careful though, what is non-offensive to you could be offensive to others). Be playful and get silly sometimes. Laugh?tç—´ infectious.

Never argue with a client. You can never win and arguments shut your client down. The slightest tension between you and a client can drive them away. Something you can ill afford. Even if a client is wrong, remind yourself this is not a game of proving whoç—´ right and weæ± e not fighting a war, or participating in a high-school debate.

If a client is upset, ask them by name, what you can do to make their experience better for them. 鉄usan, are you upset because you thought your hair color would be less expensive? Is that right? How can I make that better for you? Smile calmly. Don稚 get dragged into the drama or emotional tension. Then respond with the appropriate recovery action.

Want to learn more? Check out the è¿­itz Carltonç—´ Short-Cuts to Satisfied Clients in Harry Beckworthç—´, What Clients Love: A Field Guide to Growing Your Business.

By Andrew Finkelstein, The Beauty Resource www.thebeautyresource.com