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Customer Service

Strategies and Tactics to Improve Customer Service

article"Duh!" A No-Brainer Guide to the Essence of Service
The obscure we see eventually, the completely obvious takes longer."-- Edwin Newman First I had an "ah-hah!" experience. Then I had a "Duh?" experience when, a few days ago, I realized that all my...
  June 13, 2005    Views: 2178   
article10 Big Opportunities to Influence Your Client Satisfaction
Have you ever called a business to complain or to get help with something you壇 bought and been put in a voice mail maze, resulting in never getting your problem solved? Have you ever gone to a...
(No rating)  August 12, 2007    Views: 1103   
article6 Simple Steps to Service Excellence
So many owners/managers talk about how their businesses give superior service than their competitors. However, ask them how they achieve this superior service and the room will go silent. To...
(No rating)  April 20, 2008    Views: 943   
article7 Characteristics of Worldclass Service
1. Accessibility. Whether the contact is in person or by electronic means, customers get the feeling that a responsible, easily approachable and customer-friendly person will be available when...
(No rating)  October 2, 2008    Views: 128   
article9 “Mind Topping” Tips
By Andrew Finkelstein www.thebeautyresource.com Once you get your customer flow moving with the right type of customers, you’ll want to do what it takes to keep them coming back. What’s the best...
(No rating)  September 21, 2006    Views: 1400   
articleCap the Comps
 By Peggy Wynne Borgman, CEO, Preston Wynne, Inc. www.pwsuccesssystems.com  One of our most frustrating line items are “comps” we issue to provide recompense for customer service errors....
(No rating)  May 16, 2006    Views: 812   
articleCreating a Realistic Cancellation Protocol
Spa guest appointment behavior has changed dramatically in the last five years, as our culture has become increasingly "non-committal." What used to be considered "flaky" behavior has become the...
  April 11, 2007    Views: 985   
articleCreating Community in Your Spa
Creating a nurturing community environment in your spa has direct and indirect benefits. The longer your clients remain in your spa, the more likely they are to buy additional products, try new...
  April 26, 2004    Views: 4652   
articleCustomer Attitudes That Press Our Buttons...and What We Can Do About Them
In the sixteen years I spent as a hotel concierge in a large San Francisco property, I noticed six customer attitudes that kept repeating themselves. These attitudes were interesting not only...
  June 7, 2005    Views: 1907   
articleKey Success Factors for Influencing Customers
There is no one marketing answer for every brand.  But there is one marketing challenge that never goes away and that is HOW DO WE INFLUENCE OUR CUSTOMERS TO PERFORM BETTER. The answer is by...
(No rating)  January 14, 2008    Views: 971   
articleLessons on Hospitality from Danny Meyer's "Setting the Table"
Danny Meyer opened the Union Square Cafe in New York City in 1985. The downtown eatery has become the cornerstone of one of America's most successful restaurant organizations. The common theme of...
(No rating)  July 5, 2007    Views: 625   
articleTaking Care of Your "Bread and Butter" Clients
By Jay Conrad Levinson, founder of Guerrilla Marketing Never forget that 70% of all business that is lost is lost due to apathy after the sale, and the opposite of apathy is follow-up. So...
  November 15, 2005    Views: 1906   
articleThe True Costs of Poor Customer Service
The Research Institute of America, which conducted a study for the White House Office of Consumer Affairs, sheds some light on the devistating consequences of poor customer service: * The average...
  August 30, 2004    Views: 3411   



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