The Importance of the Guest Consultation

What about your spa? Do you have a system for Guest Consultations? If yes, have you measured how effective it is?

Dealing with Difficult Customers

What to do when you have a very difficult client that frequents your spa and spreads misery but keeps coming back. How can you help your staff to cope with difficult situation this and still respect the client?

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What Happened to Great Client Relations?

By Dori Soukup, InSPAration Management

It seems some people have forgotten about Please, THANK YOU and just plain good customer service or as I like to call it client relations. Aren’t you tired of the lack of good service? I’m not talking just about guest experiences in the spa; also in general terms, when living your life outside the spa. I had an awakening over the last couple of weeks. We recently moved into a larger office. I had to purchase a lot of new office items. Little did I know, I was in for some surprises! So I would like to share with you what I experienced so you might save your clients from going through similar experiences…

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Five Quick Ways to Improve Your Spa's Guest Experience

By Stephanie Perrone-Goldstein

Spas that deliver on the guest experience and exceed clients’ expectations take into account not only what their clients are looking for, but what they may not have considered, as well.

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Are your spa attendants attentive?

By Nancy Griffin, Contento Marketing

I recently had the pleasure of having a massage at a 5-star spa. Although the spa was luxurious and my treatment was equally impressive, I was shocked by the lack of attention to detail and overall lack of "attentiveness" displayed by the spa attendants.

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It's 9am, where are your customers?

By Lisa Starr, Wynne Business

I live in a small college town, and a lot of the folks who aren't professors commute by train into the city for work. We have a petite commercial center of town, with the usual assortment of dry cleaners, restaurants, gift shops, and a hardware store. A new coffee shop recently opened (with a latte machine!), right by the train station. So, a friend and I agreed to meet there for coffee the other morning, at 7:30.

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