Well-trained spa desk associates are the gatekeepers to your business’ success.  Studies have shown the most successful, productive employees are those who have received thorough training.  Moreover, they tend to be more committed to their jobs and have the strongest stake in the company’s future.

Not sure how to read a certain spa therapist on staff? There are subtle ways to gauge if they have a vested interest in your spa organization.

Ideally, your Staff Contracts should be in place before you begin recruiting. BUT if you are an existing business, it's never too late to introduce these important documents. The spa that has these documents in place will not only be provided with greater protection, but will also be sending a professional, clear and concise message to (potential) staff that you mean business; you respect everyone who comes to work at your place of business; and you expect the same in return. You may be surprised at how favourably these documents are received.

When creating a special report on Staff Compensation awhile back, we mentioned that businesses were reporting a world-wide “shift in drivers” when attempting to staff-up their spas. A growing number stated they were no longer in the driver’s seat when it came to staff controls; but rather employees were more frequently occupying that seat. Today, staff recruitment; compensation; and retention demands are prime examples of this, and have forced businesses to continually implement new strategies to stay ahead of the game and avoid the revolving door syndrome.

Let’s have a moment of truth. How much time do you designate to your business education? We have many professionals in the InSPAration Management community that are great students. They set aside time to learn and dive into Biztools we offer, the thing is not enough people do that. Do you know the phrase “There is always room at the top”? Well I want to invite you to be part of the top.