As a New Year comes around, the vast majority of us start making resolutions, plans and promises about what we are going to do differently. Whether it’s eating more kale, breaking a sweat daily, or finally kicking that nasty habit (or person) to the curb, we all set out with the best intentions. Maybe it’s getting more financially organized, having a solid marketing plan, or learning a new skill or technique. But the truth is that even though the New...

As a leader, all eyes are on you. Here are some simple ways great business leaders indirectly encourage positive behavior in their team. Instead of mandates and new rules, which are often met with resistance, see how far you can get by merely setting a good example: Read a business, motivational or self-improvement book. Bring it to work with you, talk about it, and leave it in the break room. Take it a step further and establish a shared-book shelf...

Education = Success As a little girl my mom always stressed to all of us how important a good education would be and how it could affect our lives. You probably say the same to your kids, but here is the thing…are you practicing what you are preaching to your kids? Let’s have a moment of truth. How much time do you designate to your business education? We have many professionals in the InSPAration Management community that are great students...

"Be yourself, everyone else is already taken" -Oscar Wilde Our deepest fear is not that we are inadequate, it is that we are powerful beyond measure. We ask ourselves, "Who am I to be brilliant, gorgeous, talented, fabulous?" Actually, who are you not to be? There's nothing enlightened about shrinking so that other people won't feel insecure around you. As we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated...

I think many of us waste too much time on negative thoughts, and even how we will cope with situations that haven't even happened...and may not ever happen... I attended an educational event awhile back, which was a weekend getaway centered on higher ground leadership. I participated in numerous workshops that weekend, but this one in particular I will never forget. I love this story. In this workshop, our Presenter (let’s call him Dave), told us that in his own...

When Massage Envy launched in March 2002, it introduced a new category to the wellness industry. Offering massage at an affordable price, its mission was to deliver a value second-to-none while promoting a healthy lifestyle through therapeutic massage and spa treatments. Based in Scottsdale, AZ, Massage Envy is one of the fastest growing wellness brands and serves a membership base of more than 1 million members. It is also the world's largest employer of licensed/registered massage therapists with more than...

Rule #1: Be present to win . "The less you're here, the less work you'll have--Out of sight, out of mind. Our concierges will hand the appointment to someone who's already here, if they can. The less you're here, the less they'll think of you, and the less you'll be here in the future." There are a variety of things for unscheduled estheticians to do to make their own weather in our spa, including acting as homecare advisors and assisting...

Here are some of our key observations, looking back at 2010 Cost cutting was a way of life, but we saw the limitations of that approach in hotel spas especially. There's only so much you can cut before folks start to question your price point. One trend we noted is that hotel spas are being given more voice in the way they market to day and past guests. Hotels have stopped "tolerating" their day guest segment and started actively courting...