Well-trained spa desk associates are the gatekeepers to your business’ success.  Studies have shown the most successful, productive employees are those who have received thorough training.  Moreover, they tend to be more committed to their jobs and have the strongest stake in the company’s future.

The ability to set goals and make plans for their accomplishment is the master skill of success. It is the single most important skill that you can learn and perfect. Goal setting will do more to help you achieve the things you want in life than will anything else you’ve been exposed to. Becoming an expert at goal setting and goal achieving is something that you absolutely must do if you wish to maximize your potential.

What to do when you have a very difficult client that frequents your spa and spreads misery but keeps coming back. How can you help your staff to cope with difficult situation this and still respect the client?

 

As unique as some treatment menus can be, nearly all spas offer  treatment staples the vast majority of guests choose to enjoy.  These standards can be found from the high-rise hotels of New York City, to the desert resorts of the Southwest.  They are the spa industry’s bread and butter, but they don’t have to be boring.