Treatment Rooms
Fully Furnished
January 28, 2013
Discover why the right spa furniture and equipment can entice clients.
Creating a memorable spa experience is the cornerstone of customer service, and “the experience a client has with your spa furniture and equipment represents the bulk of the client’s entire appointment,” says Kelly Metz-Matthews, communications director for Earthlite/Living Earth Crafts. “This makes their comfort, and thus the quality of that furniture or equipment, a huge factor in their overall spa experience.” Vince Legut, equipment sales manager for Pevonia International, points out that high-quality, well-maintained equipment is a reflection of the...
Seaside Salvation
October 29, 2012
Thanks to an extensive makeover, spa-goers will want to go overboard at this Maryland resort spa, which draws inspiration from the nearby Chesapeake Bay.
Although the Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina (Cambridge, MD) has long had a spa, it wasn’t until recently that it underwent a massive renovation to tap into its full potential. Previously known as Stillwater Spa, it has since been renamed Sago Spa & Salon after a deep-rooted underwater grass that has thrived for centuries in the Chesapeake Bay. “As a brand, Hyatt strives to develop spas that are unique and authentic in nature to the locales...
What is your UVP?
January 16, 2012
Raad Gantous
Over the last two years I have been invited on numerous occasions to speak on "Success by Design" to the graduate service marketing class at Pepperdine University's George L. Graziadio Graduate School of Business. The reason I am invited to speak is that the class semester project sometimes is the development of a plan for a day spa . Always it is a valuable learning experience and an opportunity for me to get reactions and feedback from an exceptional pool...
3 Biggest Spa Design Mistakes
March 11, 2008
Here are SpaTrade's top three mistakes in spa design: 1. Acoustics - where many times you can hear what people are talking about in the next room, and separating active and passive, paying and non-paying and keeping the spa treatment areas separate and silent. 2. Mechanical and electrical - that is often forty percent of the budget and you should get it right, you don't want it to be too hot or too cold and client comfort is paramount. 3...
Tips on Designing a Steam Room
July 16, 2006
For the inside ceiling of a steam room, the best material to use is small squares of ceramic tile in a non porous material so that you don't have to apply a sealant every 6 months. The ceiling of a steam room needs to be slanted, or the users will complain that they get cold rain coming down on them while they are showering. With a slanted ceiling, the condensation slide under the ceiling toward the sides and doesn't fall...
Specifications for a Vichy Shower
April 6, 2004
A vichy shower is a horizontal rod suspended above a special treatment table. Water shoots out from holes in the rod and showers the client laying on the table. Vichy showers are typically located in a "wet room". As you can probably guess, a wet room is designed to get WET. Wet rooms are one of the most expensive rooms in a spa. They have different requirements than dry rooms used for massage and facials. Requirements include special materials such...
Lifecycle of Spa Equipment
April 6, 2004
You can use a massage table or facial bed for up to 10 years, facial machines have a useful life of about 5 years, and a sauna, 10 years. Technological advances or improved ergonomic function may entice you to replace your equipment sooner.
